Privacy policy

PRIVACY POLICY

Last updated: September 8, 2026

This Privacy Policy describes how Poppies (“Poppies,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit get-poppies.com (the “Site”), purchase our products, communicate with us, or otherwise use our services (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

By using our Services, you acknowledge the practices described in this Privacy Policy.

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

Email: info@get-poppies.com
Website: get-poppies.com
Business: Poppies / [Legal Company Name]
Address: [Registered Business Address]

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our Site and Services.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to marketing, participate in a promotion, submit a review, or otherwise interact with us, we may collect information including:

  • Name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Account information;

  • Order and purchase information;

  • Product preferences;

  • Customer service communications;

  • Reviews, feedback, photographs, or other content you submit;

  • Marketing preferences;

  • Information you voluntarily provide to us.

Payment Information

When you make a purchase, payment information may be processed by Shopify Payments or another payment processor available through our checkout.

Depending on your selected payment method, this may include:

  • Credit or debit card information;

  • Billing information;

  • Payment account information;

  • Transaction information.

We generally do not directly store complete payment card numbers. Payment information is processed by authorized third-party payment providers.

Information Collected Automatically

When you visit or interact with our Site, we and our service providers may automatically collect certain information about your device and use of the Site.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Approximate location derived from your IP address;

  • Pages viewed;

  • Products viewed;

  • Links clicked;

  • Referring website;

  • Date and time of visits;

  • Shopping cart activity;

  • Checkout activity;

  • Purchases;

  • Interaction with advertisements;

  • Cookie and similar technology identifiers.

We may collect this information using cookies, pixels, tags, software development kits, server logs, and similar technologies.

2. INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive personal information from third parties that help us operate our business, including:

  • Shopify;

  • Payment processors;

  • Shipping and fulfillment providers;

  • Analytics providers;

  • Advertising platforms;

  • Email and SMS marketing providers;

  • Customer support platforms;

  • Fraud prevention providers;

  • Social media platforms;

  • Applications or integrations installed on our Shopify store.

The information received depends on the service involved and your interaction with that service.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Our Services

We use information to:

  • Process and fulfill orders;

  • Process payments;

  • Provide order confirmations;

  • Arrange shipping and delivery;

  • Handle returns, refunds, and exchanges;

  • Maintain customer accounts;

  • Provide customer support;

  • Communicate regarding your purchases;

  • Provide the products and Services you request.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails or messages;

  • Present advertisements;

  • Measure advertising effectiveness;

  • Create advertising audiences;

  • Personalize marketing;

  • Understand customer interests;

  • Recommend products;

  • Measure marketing campaigns.

Where consent is legally required, we will obtain consent before using your information for these purposes.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Improving Our Store

We may use personal information to:

  • Understand how customers use our Site;

  • Analyze Site performance;

  • Improve our products and Services;

  • Develop new products or features;

  • Improve navigation and customer experience;

  • Diagnose technical problems;

  • Conduct statistical and business analysis.

Security and Fraud Prevention

We may process information to:

  • Detect suspected fraud;

  • Prevent unauthorized transactions;

  • Protect our customers;

  • Secure our Site;

  • Protect our legal rights;

  • Detect malicious or illegal activity.

Legal and Regulatory Requirements

We may use and retain information where necessary to:

  • Comply with applicable laws;

  • Fulfill tax and accounting obligations;

  • Respond to lawful government requests;

  • Establish, exercise, or defend legal claims;

  • Enforce our Terms of Service;

  • Resolve disputes.

4. LEGAL BASES FOR PROCESSING

If you are located in the European Economic Area (“EEA”), United Kingdom, Switzerland, or another jurisdiction that requires a legal basis for processing personal information, we may process your information under the following legal bases:

Performance of a Contract

We process information where necessary to fulfill our contract with you, including:

  • Processing your order;

  • Taking payment;

  • Shipping your products;

  • Managing returns;

  • Providing customer support.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Examples include:

  • Preventing fraud;

  • Securing our Site;

  • Improving our Services;

  • Understanding business performance;

  • Providing customer support.

Consent

Where required, we rely on your consent for activities such as:

  • Certain marketing communications;

  • Non-essential cookies;

  • Advertising technologies;

  • Personalized or targeted advertising.

You may withdraw your consent at any time.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

Legal Obligations

We may process information where necessary to comply with legal requirements, including tax, accounting, consumer protection, and regulatory obligations.

5. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar technologies.

Cookies are small files stored on your device that help websites recognize your browser and remember information.

We may use cookies for purposes including:

  • Operating the Site;

  • Maintaining shopping carts;

  • Remembering preferences;

  • Processing checkout;

  • Preventing fraud;

  • Measuring Site traffic;

  • Understanding customer behavior;

  • Measuring advertising;

  • Personalizing content;

  • Providing targeted advertising where permitted.

Some cookies are necessary for the Site to function. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law.

Where required, we will request your consent before placing non-essential cookies.

You may manage cookie preferences through our cookie banner or your browser settings.

Disabling certain cookies may affect the functionality of the Site.

6. SHOPIFY

Our store is hosted by Shopify.

Shopify provides the ecommerce infrastructure through which we operate our Site, checkout, customer accounts, and other store functionality.

When you visit our Site or make a purchase, Shopify may process information such as:

  • Device information;

  • IP address;

  • Browser information;

  • Shopping activity;

  • Checkout information;

  • Order information;

  • Customer information;

  • Payment-related information.

Depending on the Shopify services we enable, Shopify may process certain information as our service provider or processor and, in some circumstances, for purposes described in Shopify's own privacy disclosures.

We encourage you to review Shopify's Consumer Privacy Policy to understand how Shopify processes personal information when you interact with Shopify-powered stores and Shopify consumer services.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business.

These third parties may include:

Shopify

We disclose information to Shopify to operate our ecommerce store and provide our Services.

Payment Providers

Information may be shared with payment processors to process payments, prevent fraud, and complete transactions.

Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, email address, telephone number, and order details to carriers and fulfillment providers so they can deliver your order.

Technology and Service Providers

We may work with companies that provide:

  • Website hosting;

  • Analytics;

  • Customer support;

  • Cloud services;

  • Email delivery;

  • SMS services;

  • Fraud prevention;

  • IT services;

  • Database management.

Advertising and Marketing Providers

Subject to applicable law and your privacy choices, we may disclose certain information to advertising and marketing platforms to:

  • Measure advertising performance;

  • Provide personalized advertising;

  • Build audiences;

  • Understand customer behavior;

  • Improve marketing campaigns.

These providers may include social media platforms, search engines, analytics services, and advertising technology companies.

Professional Advisors

We may share information with lawyers, accountants, auditors, insurers, consultants, or other professional advisors where reasonably necessary.

Business Transfers

If our business is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where permitted by law.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a court order or legal process;

  • Respond to lawful government requests;

  • Protect our rights;

  • Protect our customers;

  • Investigate fraud;

  • Prevent illegal activity.

8. TARGETED ADVERTISING AND DATA SHARING

Depending on the advertising and analytics services used by our store, certain privacy laws may classify the disclosure of personal information for cross-context behavioral advertising or targeted advertising as “sharing,” “selling,” or similar terminology.

We do not sell personal information for money.

However, where applicable law defines certain advertising-related disclosures as a “sale,” “sharing,” or use for “targeted advertising,” you may have the right to opt out.

Where required, we provide an option to manage or opt out of these activities through our Site's privacy controls or data-sharing opt-out page.

We may also recognize legally required browser-based opt-out signals, such as Global Privacy Control (“GPC”), where required by applicable law and supported by our systems.

9. ADVERTISING AND ANALYTICS

We may use third-party analytics and advertising technologies to understand how visitors interact with our Site and to advertise our products.

Depending on which services we use, these technologies may collect information such as:

  • IP address;

  • Device identifiers;

  • Browser information;

  • Pages viewed;

  • Products viewed;

  • Purchases;

  • Cart activity;

  • Advertisement interactions.

Advertising platforms may use this information to measure campaigns and provide advertisements based on your interests where legally permitted.

Where consent is required for these technologies, they will not be activated until appropriate consent has been obtained.

10. EMAIL AND SMS MARKETING

If you subscribe to marketing communications, we may send you information about:

  • Products;

  • Promotions;

  • Discounts;

  • Special offers;

  • Store updates.

Where required, we will obtain your consent before sending marketing communications.

You may unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email.

If we offer SMS marketing, you may unsubscribe according to the instructions included in the relevant message.

Transactional communications regarding orders, refunds, security, or customer service are not considered promotional marketing and may still be sent when necessary.

11. INTERNATIONAL DATA TRANSFERS

We and our service providers may process personal information in countries other than the country where you live.

For example, Shopify and other technology providers may process information using infrastructure located internationally.

Where required by applicable privacy law, international transfers of personal information are protected using recognized legal mechanisms, such as:

  • Adequacy decisions;

  • Standard Contractual Clauses;

  • Other legally approved transfer mechanisms.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services;

  • Maintain business records;

  • Fulfill legal and tax obligations;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it.

13. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore use appropriate precautions when providing information online.

14. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Know whether we process your personal information;

  • Request access to your personal information;

  • Request a copy of your personal information;

  • Request correction of inaccurate information;

  • Request deletion of personal information;

  • Restrict certain processing;

  • Object to certain processing;

  • Withdraw consent;

  • Request data portability;

  • Opt out of targeted advertising;

  • Opt out of the sale or sharing of personal information;

  • Appeal certain decisions concerning privacy requests;

  • Not be discriminated against for exercising your privacy rights.

These rights are subject to applicable law and may not apply in every situation.

To exercise a privacy right, contact:

info@get-poppies.com

We may need to verify your identity before processing certain requests.

Where permitted by law, you may also authorize another person to make a request on your behalf.

15. EEA, UK, AND SWISS RESIDENTS

If you are located in the EEA, United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (“GDPR”), UK GDPR, Swiss data protection law, or related legislation.

Depending on the circumstances, these may include rights to:

  • Access your personal data;

  • Correct your personal data;

  • Delete your personal data;

  • Restrict processing;

  • Object to processing;

  • Receive portable copies of certain data;

  • Withdraw consent.

Where processing is based on legitimate interests, you may have the right to object to that processing.

Where processing is based on consent, you can withdraw that consent at any time.

You may also have the right to lodge a complaint with the data protection authority responsible for your country or region.

For privacy requests, contact:

info@get-poppies.com

16. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy legislation.

Depending on your state and whether the relevant law applies to our business, these rights may include:

  • Right to know;

  • Right to access;

  • Right to correct;

  • Right to delete;

  • Right to obtain a portable copy of personal information;

  • Right to opt out of targeted advertising;

  • Right to opt out of the sale or sharing of personal information;

  • Right to limit certain uses of sensitive personal information;

  • Right to appeal a privacy request decision.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a request, contact:

info@get-poppies.com

Where available, you may also use the privacy preference or data-sharing opt-out controls provided on our Site.

17. SENSITIVE PERSONAL INFORMATION

We do not intentionally request or collect sensitive personal information unless it is reasonably necessary to provide the Services or required by law.

Please do not send us sensitive personal information unless necessary for a legitimate customer service or legal purpose.

18. CHILDREN'S PRIVACY

Our Site and Services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided us with personal information improperly, please contact us at info@get-poppies.com so that we can investigate and, where appropriate, delete the information.

19. USER-GENERATED CONTENT AND REVIEWS

If you submit a review, photograph, testimonial, comment, or other content through our Site or another service we use, some of the information you provide may become publicly visible.

Please avoid including information in public content that you do not want others to see.

20. THIRD-PARTY WEBSITES

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of third parties before providing personal information to them.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

  • Changes to our practices;

  • Changes to our Services;

  • Changes to technology;

  • Legal or regulatory requirements;

  • Operational changes.

The current version will be posted on this page with an updated “Last updated” date.

Where legally required, we may provide additional notice of material changes.

22. CONTACT US

For questions regarding this Privacy Policy, our privacy practices, or your personal information, or to exercise an applicable privacy right, contact us at:

 

Website: get-poppies.com

Email: info@get-poppies.com

If you are located in the EEA, UK, or Switzerland, you may also have the right to submit a complaint to your local data protection authority.