Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

Thank you for shopping with Poppies. This Shipping Policy explains where we ship, estimated delivery times, order tracking, and what to do if there is an issue with your shipment.

If you have any questions regarding your order or shipment, please contact us at info@get-poppies.com.

1. SHIPPING DESTINATIONS

We currently ship only within the United States.

At this time, we do not ship internationally or to destinations outside the United States.

2. SHIPPING TIME

Our estimated delivery time is:

6–10 days

Delivery times are estimates and may vary depending on your location, the shipping carrier, holidays, weather conditions, high-volume periods, or other circumstances outside our reasonable control.

While we make every reasonable effort to ensure orders arrive within the estimated timeframe, delivery dates cannot be guaranteed.

3. ORDER PROCESSING

Orders are prepared for shipment after they have been successfully placed and payment has been confirmed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

4. SHIPPING COSTS

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

If free shipping is offered as part of a promotion or store-wide offer, eligibility will be shown on our Site or during checkout.

5. ORDER TRACKING

Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Carrier tracking updates may occasionally be delayed even while the package is moving through the shipping network.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name;

  • Street address;

  • Apartment or unit number, if applicable;

  • City;

  • State;

  • ZIP code.

If you notice an error in your shipping address, contact us as soon as possible at info@get-poppies.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

7. SHIPPING DELAYS

Although most orders are expected to arrive within 6–10 days, delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays;

  • Severe weather;

  • Holidays;

  • High shipping volumes;

  • Transportation disruptions;

  • Incorrect shipping information;

  • Other logistical disruptions.

A carrier delay does not automatically mean that a package has been lost.

If your tracking information has not updated for an extended period or your order is significantly delayed, please contact us at info@get-poppies.com.

8. LOST PACKAGES

If you believe your package has been lost in transit, please contact us at:

info@get-poppies.com

Include your:

  • Full name;

  • Order number;

  • Shipping address.

We will review the tracking information and, where appropriate, contact the shipping carrier or assist you with the next steps.

Depending on the circumstances, an eligible lost shipment may be replaced or refunded in accordance with our applicable policies and consumer law.

9. DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as reasonably possible at info@get-poppies.com.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the damaged product;

  • Photographs of the packaging, where relevant.

We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

10. DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery location;

  2. Check with household members or neighbors;

  3. Verify the shipping address on your order;

  4. Allow a short period of time, as some carriers may mark packages as delivered shortly before actual delivery;

  5. Contact the shipping carrier if necessary.

If you are still unable to locate your package, contact us at info@get-poppies.com and we will assist you where reasonably possible.

11. RETURNED PACKAGES

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another delivery-related issue, please contact us so we can determine the available options.

Additional shipping costs may apply where permitted by law if an order must be shipped again due to incorrect shipping information provided by the customer.

12. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy periodically to reflect changes to our shipping services, carriers, operating procedures, or legal requirements.

The most current version will always be available on our website.

13. CONTACT US

If you have questions regarding shipping or an existing order, please contact us:

Poppies

Website: get-poppies.com

Email: info@get-poppies.com