Refund policy

RETURN & REFUND POLICY

Last updated: September 8, 2026

At Poppies, we want you to feel confident trying our products. That is why we offer a 60-Day Money-Back Guarantee.

If you are not satisfied with your purchase, please contact us first at info@get-poppies.com so we can review your request and help resolve the issue.

1. 60-DAY MONEY-BACK GUARANTEE

You may request a refund within 60 days of receiving your order.

To initiate a refund request, you must first contact us at:

info@get-poppies.com

Please do not return or send any products before contacting us and receiving instructions.

2. HOW TO REQUEST A REFUND

To request a refund, please contact us and provide:

  • Your full name;

  • Your order number;

  • The email address used to place the order;

  • A brief explanation of what happened and why you are requesting a refund.

If the product is damaged, defective, faulty, or otherwise has a physical issue, we may also ask you to provide:

  • Clear photographs showing the issue;

  • Photographs of the packaging, where relevant.

Providing this information allows us to review your request and determine the appropriate resolution.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, faulty, or you receive the wrong product, please contact us at info@get-poppies.com.

Please describe the issue and provide clear photographs showing the problem.

After reviewing your request, we may offer an appropriate resolution, which may include:

  • A replacement;

  • A refund;

  • Another suitable solution.

Please contact us before disposing of or returning the product.

4. RETURNS

If a physical return is required, we will provide you with return instructions after reviewing your request.

Do not send a product back to us without first contacting us.

Products returned without prior authorization may not be accepted or processed.

If a return is required, we will provide the applicable return address and instructions by email.

5. REFUND APPROVAL

Once we receive and review your refund request, we will notify you whether your refund has been approved.

We may request additional information where reasonably necessary to verify:

  • The order;

  • The reported issue;

  • Eligibility under our 60-Day Money-Back Guarantee.

Approved refunds will generally be issued to the original payment method used for the purchase.

6. REFUND PROCESSING TIME

Once a refund has been approved and issued, it may take additional time for the funds to appear in your account.

The exact processing time depends on your:

  • Bank;

  • Credit card provider;

  • Payment processor.

We do not control the time required by financial institutions to post a completed refund.

7. ORDERS LOST OR DAMAGED IN TRANSIT

If your package appears to have been lost or damaged during shipping, please contact us at:

info@get-poppies.com

Include your order number and details of the issue.

For damaged shipments, we may request photographs of:

  • The product;

  • The shipping packaging;

  • Any visible damage.

We will review the situation and determine the appropriate next steps.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has already been processed or shipped.

Refund eligibility for orders affected by incorrect or incomplete shipping information provided by the customer will be determined based on the circumstances.

9. REFUND ABUSE OR FRAUD

Our 60-Day Money-Back Guarantee is intended to protect genuine customers who are not satisfied with their purchase.

We reserve the right to refuse or investigate refund requests where there is reasonable evidence of:

  • Fraud;

  • Repeated abuse of the refund policy;

  • False claims;

  • Manipulated or misleading evidence;

  • Attempts to obtain multiple refunds for the same purchase.

This does not affect any rights you may have under applicable consumer protection laws.

10. CANCELLATIONS

If you wish to cancel or modify an order, please contact us as soon as possible at:

info@get-poppies.com

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

If the order has already shipped, the normal return and refund process may apply.

11. CONSUMER RIGHTS

This Return & Refund Policy does not limit any mandatory rights or remedies available to you under applicable consumer protection laws.

Where applicable law provides rights greater than those described in this policy, those rights will apply.

12. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time.

The most current version will always be available on get-poppies.com.

13. CONTACT US

For returns, refunds, damaged products, or questions about our 60-Day Money-Back Guarantee, contact:

Poppies

Website: get-poppies.com

Email: info@get-poppies.com